gapinc.comCoronavirus Response | Gap Inc.

Skip to main navigation Skip to main content Skip to main footer Gap Inc. USA opens modal window to select language open menu close menu About Overview Brands Diversity & Inclusion Our Leadership History Careers Overview Gap Banana Republic Old Navy Athleta Intermix Hill City Janie and Jack Gap Inc. Talent Areas Students & Recent Grads Global Supply Chain Technology Benefits Employee Resource Center My Saved Jobs Job Search Investors Overview Analyst Coverage Stock Information Real Estate Governance Corporate Compliance Sustainability Overview Strategy Highlights People Environment News Overview Coronavirus Response Company Design People Technology Values Press Releases Media Center USA opens modal window to select language Careers Login open search close search Search Site: GAP INC. CORONAVIRUS RESPONSE For over 50 years, Gap Inc. has done more than sell clothes. As our communities react to the global health crisis caused by COVID-19, our focus remains on supporting the health and livelihood of our employees while caring for our customers and communities. We will continue to share updates here on how Gap Inc. is responding, including updates on our stores and supply chain and how we are supporting our employees and those impacted by this pandemic. LATEST GAP INC. NEWS Gap Inc. Business Update as a Result of Coronavirus March 30, 2020 Gap Inc. today announced that, while eager to reopen its company-operated North American and European stores, the company anticipates the closures to extend past the previously announced April 1 date, as a result of continued measures to help slow the spread of COVID-19. Learn more Supporting our Communities Impacted by COVID-19 March 27, 2020 Gap Foundation will be donating over $1 million to local, state, national and international non-profit organizations. Learn more Gap Inc. to Make Masks, Scrubs, Gowns for Health Care Workers Fighting COVID-19 Crisis March 25, 2020 Gap. Inc is shifting its resources to make vital gear for health care workers battling the coronavirus pandemic. Learn more via USA TODAY View all news regarding Gap Inc.'s response to Coronavirus FREQUENTLY ASKED QUESTIONS Updated March 26, 2020 Our Customers How can I make a return? For purchases made between January 1 and March 31, 2020, we have extended our return window to July 1, 2020. Are you still open online? Yes – we are open for business for our customers across all of our brands online. We’re offering free shipping on all purchases of $25 or more at Old Navy, Gap, Banana Republic, Athleta and Hill City. Because our stores are closed, our brands are currently not offering Pick-Up In Store options. Any previous unclaimed orders will be returned and credit will go back to the credit card used. Why is my shipment taking longer than usual? Some customers may experience shipping delays as Gap Inc. is taking extra precautions in our fulfillment centers as we work to keep our teams safe. We thank you for understanding. Our Team How are you keeping your distribution centers safe? We have increased the frequency of regularly scheduled cleanings and sanitization efforts in our Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel. How are you taking care of your teams? To support its impacted employees, particularly its store teams, Gap Inc. has set up an Employee Resource Center, including resources to identify and apply for temporary roles at other retailers that remain open and hiring. Details are available here. In our distribution centers, our teams are working on an adjusted shift schedule and have implemented a Continued Pay policy. Our Community What are you doing to give back? Gap Inc. Is looking at all opportunities to give back to our communities during this crisis. We have a small cross-brand, cross-functional team who are connecting some of the largest hospital networks in California with our vendors to deliver PPE supplies. We are also working on pivoting resources so our factory partners can make masks, gowns and scrubs for healthcare workers on the front lines. EMPLOYEE RESOURCE CENTER To support its impacted employees, particularly its store teams, Gap Inc. has set up an Employee Resource Center, including resources to identify and apply for temporary roles at other retailers that remain open and hiring. Details are available here man and woman standing on sidewalk CONTACT US Media Reach us at press@gap.com Find the latest news about our brands on our Newsroom . Customers Gap: (800) GAP-STYLE Banana Republic: (888) BR-STYLE Old Navy: (800) OLD-NAVY Athleta and Hill City: (877) 3ATHLETA Intermix: (855) 446-4943 Janie and Jack: customer_service@janieandjack.com OTHER RESOURCES World Health Organization Centers for Disease Control and Prevention Johns Hopkins - COVID Real-Time Map The US Health Department Locator Site About Careers Investors Sustainability News Contact Us FAQ Careers Login #wearegapinc: link opens in a new window Follow Gap Inc. Facebook: link opens in a new window Twitter: link opens in a new window Instagram: link opens in a new window YouTube: link opens in a new window LinkedIn: link opens in a new window GAP: link opens in a new window Banana Republic: link opens in a new window Old Navy: link opens in a new window Athleta: link opens in a new window Intermix: link opens in a new window Hill City: link opens in a new window Janie and Jack: link opens in a new window Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. Terms of Use Terms of Use Careers Privacy Policy Privacy Policy Careers UK Modern Slavery Act Americans with Disabilities Act Endorsement Policy 2019 © Gap Inc. All rights reserved Back to top...